The short version
- 7 days to raise a return from the day your order is delivered.
- Sealed and unused products can be returned for a full refund.
- Damaged, wrong or missing items are replaced or refunded in full, including shipping.
- For hygiene and safety reasons an opened supplement cannot be resold, so it cannot be returned unless it arrived damaged or is faulty.
What you can return
- Unopened products with the factory seal intact and the original packaging, within 7 days of delivery.
- Any product that arrives damaged, leaking, expired, or with a broken seal.
- Any product that is not what you ordered, or an order that is missing an item.
What we cannot take back
- Opened or partly used products, unless they are faulty or arrived damaged. This is a food-safety rule, not a preference — once a seal is broken we cannot verify what happened to the product.
- Products returned after 7 days from delivery.
- Products without their original packaging, labels or batch details.
- Free gifts and promotional items supplied with an order.
- Anything bought from a seller other than us. We can only stand behind what we shipped.
Not the flavour you hoped for
- Taste is personal and we cannot resell an opened tub, so an opened product cannot be returned because of flavour. Tell us anyway — we keep a record of it, and it is how we decide which flavours to keep making.
How to start a return
- Write to support@nutrawarrior.in or WhatsApp +91 74148 83857 within 7 days of delivery.
- Send your order number and clear photos of the product, the batch/expiry label and the outer packaging.
- For a damaged or wrong item, a photo of the unopened parcel helps a lot — please take one before opening if the box looks tampered with.
- We confirm within 48 hours and arrange a pickup where our courier serves your pincode. Where it does not, we reimburse a standard return courier charge against a receipt.
Refund timelines
- Refunds are approved within 2 working days of the returned product reaching us and passing inspection.
- Prepaid orders are refunded to the original payment method. Banks typically take 5–7 working days to show it — that part is out of our hands.
- Cash-on-delivery orders are refunded by UPI or bank transfer to an account in the name of the person who placed the order.
- Where an order qualified for free shipping only because of a returned item, the shipping we absorbed is deducted from the refund.
Order cancellation
- You can cancel any order free of charge before it is dispatched — contact us and we will stop it.
- Once a parcel has left our warehouse it cannot be cancelled, but you can refuse delivery and it comes back to us as a return.
- We may cancel an order ourselves if a product is out of stock, the address is undeliverable, or a payment fails verification. You are refunded in full when we do.
Questions about this page
- Email: support@nutrawarrior.in
- Phone / WhatsApp: +91 74148 83857
- Address: Jaipur, Rajasthan, India
This page is provided in good faith as a clear summary of how we operate. Where it conflicts with a right you have under Indian consumer law, that law wins.