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Help Centre

FAQ

The questions we actually get asked, answered straight.

Orders & Delivery

How long will my order take?

Orders placed before 2pm on a working day go out the same day. Metro cities usually receive in 2–4 working days, other cities and towns in 4–7. You get a tracking link by email and SMS as soon as it is handed to the courier.

Do you charge for shipping?

No. Shipping is free on every order, of any size, anywhere in India.

Is cash on delivery available?

Yes, on serviceable pincodes. Enter yours at checkout and the option appears if your area is covered.

My tracking has not updated in two days.

Tracking updates when the courier scans the parcel, which can pause between hubs. If nothing moves for 48 hours, message us with your order number and we will chase it directly.

Can I change my address after ordering?

Yes, if it has not been dispatched. Contact us as fast as you can. Once it is with the courier the parcel has to come back to us before it can be resent.

Products

How do I know this is genuine?

Every tub carries a batch number and manufacturing and expiry dates. We sell only through this site and our authorised sellers β€” if you bought elsewhere, we cannot vouch for it.

Are your products lab tested?

Every batch, not just the first one. Third-party testing covers identity, potency and heavy-metal screening before a batch is released.

Why do you print every dose on the label?

Because a "proprietary blend" hides how little of each ingredient you are getting. If you can see the milligrams, you can check our work β€” and compare us honestly with anyone else.

Do you use banned substances?

No. That said, if you compete in a tested sport, check every ingredient against your federation's current list before using any supplement β€” ours included. Lists change.

I am vegetarian. Which products suit me?

Whey and other dairy proteins are vegetarian but not vegan. Capsules may use gelatin unless the label says otherwise. Message us with what you avoid and we will point you to the right products.

Using Supplements

When should I take a pre-workout?

One level scoop in 250ml water, about 30 minutes before training. It kicks in within 15 minutes. Avoid it within 6 hours of bed unless you enjoy staring at the ceiling.

Can I mix products?

Usually yes β€” protein and creatine together is normal. Watch total caffeine if you take a pre-workout and a fat burner on the same day. When in doubt, ask us or a doctor.

How long until I see results?

Pre-workout, immediately. Creatine, 2–4 weeks. Protein and everything else follows your training and diet, not the tub. Anyone promising more than that is selling you something.

Is it safe if I have a health condition?

Ask your doctor first. That applies to pregnancy, nursing, being under 18, any medication and any diagnosed condition. We would rather lose a sale than have you take something you should not.

Returns & Payments

Can I return a product?

Sealed, unused products can be returned within 7 days of delivery. Anything that arrives damaged, wrong or missing is replaced or refunded in full. Opened supplements cannot be returned for food-safety reasons unless they are faulty.

How long does a refund take?

We approve within 2 working days of the product reaching us. Your bank then takes 5–7 working days to show it. Cash-on-delivery orders are refunded by UPI or bank transfer.

I do not like the flavour. Can I return it?

Not once it is opened β€” we cannot resell it. Tell us anyway. Flavour feedback is how we decide what to keep making and what to drop.

Which payment methods do you accept?

UPI, all major credit and debit cards, net banking, popular wallets, and cash on delivery on serviceable pincodes.

Is my card safe?

We never see your card number. It goes straight to our PCI-DSS certified payment gateway β€” there is nothing on our servers to steal.

Still stuck?

A real person will answer, usually within a working day.